Professional Qualification Program for Operations Managers
A driver is responsible for one vehicle. You are responsible for the fleet — who drives it, on which card, on which route, with which documents.
- Duration per the TGA-approved package
- Supervisory, corporate track
- Small groups
- Accredited completion certificate
What is the operations manager qualification program?
The operations manager — per TGA's definition — is the person responsible for supervising, planning, and operating the organisation's goods-transport fleet. They are the single point of failure in any transport organisation.
A driver's mistake parks one truck; a planning or compliance mistake parks the whole fleet the same day.
A TGA-accredited program building supervisory capability: compliance and licensing, operations planning and scheduling, driver management and safety, maintenance, performance, and cost.
The certification path — three bodies, three steps
Training course — at POTC
Completing the course at an accredited training centre is the entry requirement for the exam. Output: a course-completion certificate.
Professional competency exam — at an independent test centre
Pass mark 60% or higher. Output: the professional competency certificate (valid 5 years).
Professional driver card — from the Transport General Authority
Issued by TGA after passing the exam; renewal is tied to a valid competency certificate.
The competency certificate is valid for 5 years; regulation requires a refresher course at an accredited training centre at least 60 days before expiry — otherwise the professional driver card cannot be renewed.
Regulation prohibits combining training and testing. POTC is an accredited training centre; it does not run the competency exam nor issue its certificate.
Who is this program for?
Core audience
- Operations managers in goods-transport organisations
- Fleet supervisors and operations coordinators
- Transport and logistics managers
- Candidates for operations manager roles
Extended audience
- Owners of transport SMEs running operations themselves
- HSE managers in the transport sector
- Compliance and licensing officers in logistics companies
- Warehouse managers responsible for distribution fleets
Training modules
Modules below are indicative and are aligned to the TGA-approved training package.
1Regulatory framework and compliance
- The road transport law and goods-transport regulations
- Facility licences, operating documents, renewals
- Tracking and renewing drivers' professional cards
- Organisation vs driver responsibilities
- Integration with TGA's approved electronic systems
2Operations planning
- Route planning and task allocation
- Driver scheduling and statutory hours
- Capacity and seasonal peaks
- Loads, weights, and permits
3Driver management
- Recruitment, selection, eligibility criteria
- Tracking licences, cards, and permit validity
- Building the fleet qualification plan and training batches
- Performance evaluation and turnover reduction
4Safety and risk management
- Building a safety management system
- Identifying and assessing operational risks
- Incident investigation and root-cause analysis
- Corrective actions and emergency plans
5Fleet and maintenance management
- Preventive maintenance and scheduling
- Periodic inspection, insurance, documents
- Tracking and telematics systems
- Vehicle lifecycle and replacement decisions
6Performance and cost
- Key performance indicators in road transport
- Trip and vehicle cost structure
- The cost of incidents and unplanned downtime
- Operational reporting to senior management
7Quality and customer service
- Service-level agreements and punctuality
- Complaints and claims management
- Process documentation and continuous improvement
What you will master
Entry requirements
- Valid ID
- Working in — or nominated for — a supervisory or operations role in a transport organisation
- Commitment to the statutory attendance rate
Allowed absence: 10% without statutory excuse or 20% with — exceeding it forfeits the completion certificate.
How we train
Three languages
Training in Arabic, English and Urdu — every driver learns in their language
Small groups
Maximum 25 trainees per hall — individual attention
Hands-on practice
Real equipment, not theory-only lecturing
Exam preparation
The exam pass mark is 60% — we prepare you with focused revision
Ops-aware scheduling
Batch schedules built with your operations team so no trainee is lost to the absence rule
Documented evaluation
Satisfaction measurement plus attendance and assessment reports per batch
Register for the operations manager program
We build batch schedules with your operations management — exceeding the statutory absence limit forfeits the completion certificate, and we don't want you paying twice.
Registration
Qualify your fleet — corporate solutions
On-site delivery, batches of no more than 25 trainees, and attendance & assessment reports for your safety department.
Request a group quote+966 55 800 2401FAQ
Who is the operations manager per TGA's definition?
The person responsible for supervising, planning, and operating the organisation's fleet for goods transport.
Is the program suitable for a small transport business owner?
Yes. Many SME owners run operations themselves; the program addresses their need directly.
How does it differ from the driver programs?
Driver programs build individual driving and safety competence. This program builds fleet-level supervisory capability: planning, compliance, safety management, and performance.
How does it help me qualify my fleet's drivers?
A program outcome is building your fleet's qualification plan and training batches around card expiry dates — you leave with an executable plan for your own fleet.
Does the centre issue the certificate?
The centre issues the course-completion certificate — the entry requirement for the competency exam held at an accredited test centre (pass mark 60%).
How long is the program?
Duration follows the TGA-approved training package — contact us for batch schedules.
Ready to start?
Register now and a training advisor will contact you within 24 business hours.