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Total Quality Management

A practical course taking you from quality theory to building a complete TQM system that lifts customer satisfaction and cuts the cost of errors.

Quality & ExcellenceIntermediateArabic
20 training hoursSeptember 13, 2026Riyadh

Overview

Quality is not an isolated department inspecting products at the end of the line; it is a culture woven into every process and decision. This course takes you on a practical journey through TQM principles from pioneers like Deming and Juran, into the seven quality tools and root-cause analysis, and on to building a quality management system aligned with ISO 9001:2015 — the very standard POTC itself operates under. Exercises and cases are drawn from Saudi industrial and service sectors.

What you'll learn

  • Apply total-quality-management principles to the organisation's daily operations
  • Use the seven quality tools to analyse problems and identify root causes
  • Map a quality management system aligned with ISO 9001:2015 requirements
  • Lead continuous-improvement teams applying the PDCA cycle and Kaizen
  • Measure the cost of quality and build satisfaction indicators for internal and external customers

Syllabus

  • The evolution of quality: from final inspection to TQM
  • The pioneers: Deming, Juran, and Crosby and their core principles
  • Cost of quality: conformance versus failure costs

Who is it for

  • Quality and organisational-excellence managers and specialists
  • Operations managers in industrial and service sectors
  • Continuous-improvement and internal-audit team members

Your instructor

AW

Prof. Adnan Al-Warthan

Quality & Institutional Excellence Expert

22+ years experience

Upcoming sessions

September 13, 2026Riyadh
In-person
6 of 14 booked8 left
43%
November 8, 2026Online
Online
5 of 16 booked11 left
31%

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